It has recently come to our attention that some of our very important customers in Santa Cruz, San Jose, and San Rafael are being targeted by an unfortunate and scary crime whereby dishonest individuals are attempting to gain access to our customers’ homes by falsely claiming to be their “plumbing and HVAC company.” Once these criminals gain access to your home their intention is to burglarize you.scams-300x200

It all starts one of two ways – either with a phone call or an unplanned stop by your home.

The calls go something like this…

“Hi Mr. or Mrs. Jones, I work with your plumbing, heating, and air conditioning company. We are going to be in your neighborhood tomorrow doing regular maintenance check ups and wanted to stop by and check on your water heater and furnace. What time works for you?”

The caller seems harmless enough and seeming educated about your property. But notice that they don’t name themselves or their company. This is a big red flag! If you do have a preferred plumbing, heating and air conditioning vendor who does regular maintenance at your home it’s easy to see how you could be fooled by such individuals, but don’t let them scam you.

If someone calls claiming to be “your plumbing, heating and air conditioning company”, or “your anything company” for that matter, always be sure to ask for their name and company name. If you feel uncomfortable at all, hang up the phone and call your preferred service provider and check to see if they did indeed call you. Bellows Plumbing, Heating, & Air wants to keep all of our customers safe and will always let you know when we are calling by properly identifying ourselves.

The unplanned stops by your home look something like this…

You hear a knock at the door and open it to see someone dressed like a plumbing, heating and air conditioning technician. But you’ll notice they don’t have a conspicuous nametag, a company logo on their hat or shirt, nor did they show up in a marked vehicle. They give you the same line as the phone callers, saying something generic like, “I work with your plumbing, heating, and air conditioning company. We are here to do your regular maintenance check up on your water heater and furnace. May I come in?”

Don’t let an unidentified individual into your home! If the service technician hasn’t properly identified himself by name and by company, is not dressed in clothing clearly displaying the company’s logo, and is not willing to produce a business card, immediately shut the door. Call your preferred plumbing, heating and air conditioning company and confirm if they are truly at your door. If they are not, then call the police.

What to do if this happens to you

It’s an unfortunate crime, but it is preventable if we are diligent. Always ask for identification and if you feel for one second that something is off, trust your instincts. Hang up the phone or shut the door!

Bellows Plumbing, Heating, & Air wants all our customers to be safe, this is why we always call before we are coming to your home to identify the time we are coming, provide the technician’s name, and clearly note the specific type of service we are providing. Once we arrive we will always have a clearly marked company vehicle and our technicians will be wearing clothing with our company logos.

And if for one second you don’t feel comfortable with anything, we ask that you please call our offices in Santa Cruz 831-477-7150, San Rafael 415-460-1264, and San Jose 408-866-4620 and we will do what we can to help put you at ease. Stay safe everyone!

Knowing how to quickly and properly resolve various all your water heater, furnace, air conditioning, boiler, drain, and sewer issues is what separates Bellows from other plumbing and heating companies. In Santa Cruz, Santa Clara, and Marin Counties, Bellows Plumbing, Heating, & Air is the leader when it comes to speed of service, quality of install, and the ability to take on all your home repairs.

Our team is here to serve you 24 hours a day, 7 days a week, 365 days a year. If you’d like to schedule a Spring tune up for your heating or plumbing systems please consider calling Bellows at 877-477-7151. Bellows Plumbing, Heating, & Air services, repairs, and installs plumbing, heating, and air conditioner equipment in: Santa Cruz, Aptos, Capitola, Scotts Valley, Felton, Watsonville, Ben Lomond, Boulder Creek, Santa Clara, Los Gatos, Campbell, Saratoga, San Jose, Sunnyvale, Cupertino, Tiburon, Mill Valley, Corte Madera, Larkspur, San Anselmo, Ross, Fairfax, San Rafael, Marinwood, Terra Linda, and Novato.