This is the 2nd visit from Bellows (1st Sept. 2017) and fairly major as my Rinnai tankless water heater shut down overnight. I did all the checks I could and realized it needed a full tech/diagnostic. The diagnostic visit showed a bad flow valve and it was delivered overnight and installed the next day by Josh. The install went much easier and faster than expected coming in well under the 2 hour estimate. Josh/Bellows supervisors adjusted the bill to reflect the ease of installation. This was a big deal to me and very fair. I’ll use Bellows again if I can’t do it myself.