Reviews

Perfect 5-star service is our goal!

We hope you are delighted with the work we do for you. Most of the time we hit the mark when it comes to customer satisfaction but on occasion, we slip up. We carefully review all customer feedback among management and discuss with our team during weekly meetings. While the below customers had a five star experience, if you did not, then please allow us the opportunity to serve you and help resolve your issues by calling us at 877-477-7151 or contacting us here.

Please share with us what you liked or did not like about your recent experience with Bellows. Your comments will be sent directly to ownership for immediate review. Thank you for taking the time to provide us with your valuable feedback. We appreciate each and everything that you have to say and take it all very seriously.

Bellows Plumbing Heating & Air Testimonials and Reviews – North Bay

Customers in the North Bay love Bellows on Google, leave a GOOGLE review here.

Bellows Plumbing Heating & Air Testimonials and Reviews – South Bay

Customers in the South Bay love Bellows on Google, leave a GOOGLE review here.

 

From 57 reviews
Teresa Robinson

Michael was great – came out right away and helped solve the problem.

via Google
Robert W

Thank you !very courteous & professional technician.

Danielle Tarallo

If you want to go cheap, this isn't the place for you. But if you want high quality professional service, with attention to detail and good communication, I highly recommend Bellows. From text messages with pictures of the tech for safety …

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Response from business owner

Danielle, we appreciate this feedback. We are always working to provide the highest quality service while controlling the cost of the job. Thank you for recognizing this delicate balance and for your continued business.

via Google
Sandra Gogol

The heating tech, Jeremy, was very knowledgeable, thorough, and pleasant. Great service and our heater is working plus I learned more about how the system works. Thanks!

Response from business owner

We love to hear that not only is your system working well but you had fun learning about heaters, too! Thank you for this feedback!

via Google
Greg Lukina

Great service. They performed a sewer lateral inspection for my client and I was extremely impressed with their communication and professionalism.

Response from business owner

Thank you Greg!

via Google
Sara Van Artsdalen

great techs and great service

via Google
Greg Gomez

I'm very satisfied with Bellows and happy to have warmth again. They are extremely professional, organized and did a great job installing my new furnace. They are able to do everything needed for the gas, electric, and duct work. They had a…

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Response from business owner

Thank you for this feedback Greg, we will share with our office and install teams! Enjoy your new Lenox furnace and filter system!

via Google
M Creed

Thought I had a real problem with tenant's unit; radiant heat was down. I was lucky there was a hole in the schedule due to weather issues. Jeremy did a fine job trouble-shooting the problem and I was grateful to learn only the thermostat …

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Response from business owner

Another great review for Jeremy, we are happy to see you had a positive experience with him, too! Glad to hear we were able to resolve your radiant issue.

via Google
Dave Dymek

Sam was AWESOME!!!!

via Google
Bruno Kranzen

Original appointment was between 9-11am. Technician showed up at 130pm. Not acceptable. Dispatcher should have notified me of delay ahead of time. I only found out after I called.

Jeremy was very professional and helpful.

Response from business owner

Hi Bruno, our sincere apologies that we were late. You’re right, that’s no ok! Glad to hear Jeremy did his best to resolve the situation.

via Google
Joseph Perrin

Very friendly, punctual, and got it fixed quick.

via Google
Lynne Courts

Was a weekend and my furnace was on the fritz. Jeremy came out (arrived right on time) and helped service and troubleshoot my furnace and Nest device. Very efficient....took his time to explain the issues. Highly recommend Bellows.

via Google
Les White

Very reliable staff that are extremely competent. I have used Bellows for a few years and will always use them in the future. I highly recommend Bellows to anyone needing plumbing, heating. or air service. Outstanding company!

via Facebook
Les White

Plumbing inspection done today. Was professional and comprehensive. Excellent service as always with Bellows staff. I truly appreciate this company.

via Google
Harry Berggren

Every aspect of our job was fully professional, no cutting corners. Great price too compared to quotes from others. Costco's deal was really great. Bellows came when they said, did the work quickly, efficiently and left with everything …

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Response from business owner

It’s our goal to deliver great service from first visit to final install. Happy to hear you are pleased with Bellows. Thanks for the opportunity and the review!

via Google
Rob Fulton

We've used a wood burner as the major source of heat for the last 18 years in the Santa Cruz Mountains. I relied on Bellows to recommend and install a forced air system and I couldn't be happier. Very professional from start to end. Thank …

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via Facebook
Nicki M

Matt was great Helpful and friendly

Diane Claypool

Even thought the technicians were not always able to be at my house on the appointed day, I understand, because “stuff happens.” Every person who worked here was professional and pleasant. I feel that confident that I chose the best …

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via Google
Janie Goedhart Hanson

Hanson Ladd Schaefer Real Estate Team just can not say enough about their customer service, staff and communication. We are huge fans of Bellows Plumbing HVAC! We recommend them for all your plumbing and heating needs 🏡😊🙌

via Facebook
Rob Fulton

I trusted Bellows to provide a system that would work in my home and I couldn’t be happier. Thank you so much!

Response from business owner

Thank you for your business and your trust!

via Google
Jon Howell

Our old water heater burst – not dripping, but flooding. I called several plumbers, and Bellows was able to send someone out within a few hours. They did a great job installing the new water heater, and cleaned up thoroughly. I'll call them…

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Response from business owner

Hi Jon, thank you for the feedback. We are pleased to hear we were able to help you with the install so quickly. We are grateful for the feedback about the washer's hot and cold water lines, we have passed this to the Plumbing Dept. manager so he can address with the install team.

via Google
Diane Kelley

Excellent. Responsive and professional.

via Google
Steven Green

There prepaid HVAC & Water Heater preventative maintenance program rocks. Easy to schedule on time and detailed.

Response from business owner

Glad to hear you like our Preventative Maintenance Program and find it easy to schedule!

via Google
Mark Burns

Steven came at 7:30pm after a long day and still did the estimate. Very pleasant guy. Arrived on time with Carlos to repair the broken water line 2 days later. Finished on time. Cleaned up. Great!

Response from business owner

Thanks for the feedback Mark!

via Google
Mike Smith

I live in the Santa Cruz Mountains and have used Bellows on 3 occasions. I’m extremely happy with their service as well as the personal, friendly attitude they bring to the job. I definitely plan to use them again when I need their help.

Response from business owner

Thank you for being a loyal customer!

via Google
Michelle King

On time, polite and efficient!

via Google
Porter Johnson

Great service! I arranged to have work done 3,000 miles away. They did a great job.

via Facebook
Kristin Lundin

Responsive, fast, effective service for a reasonable price.

via Google
Joe J Garcia

Prompt, explained our issue and recommended a company that can take care of our issue.

via Facebook
Debi Boring

Very friendly and on time and even though we have a 40 yr old furnace, he was able to get it working much better. Thank you!

via Google
Hank Lee

Joe came in today for annual inspection on the tankless water heater. Explained why it is needed to be cleaned/maintained in details. Very helpful and professional.

Response from business owner

Thank you Hank for sharing this great feedback on Charlie- he is one of the best!

via Google
Josh Nankivel

Had great experiences each time I call them up, great crew who do great work!

via Facebook
Valerie Moselle

Excellent Service, Available for quick repair, knowledgable, friendly, and fair pricing!

via Google
H Lee Holden

We have used many plumbers over the years and Peter was the best!

via Facebook
Christy Emrich Sanders

What a delight to deal with these great guys! Professional and fun to have in a stressful time!

Just adored steve!

Thank you again for making our life better

via Facebook
Phil Bednar

Samuel is the most knowledgeable HVAC technician! Diagnostics was fast and so was the repair.

via Facebook
carmen agustin

Excellent customer service. The service technician Steve was very knowledgeable and and friendly and took the time to show me how to use the new control pad. He also checked to make sure all the vents and ducts were working properly for …

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via Google
Kevin Miske

Michael and the others have been great to work with.

Thank you!!!!

via Google
Paul Roth

helpful and friendly

via Google
Karl B

Jenifer did a great job thanks kB

Priva Tarbet

Bellows did a great job at our home. They met each appointment on time and completed the work in the time frame promised. The workers were courteous and pleasant. We would recommend them to our friends.

via Google
Ferd Bergholz

Great Employees.

via Google
Olivia Flores

We called because our heater would not turn on. Sofia in the office sent someone over the very next day. Turned out to be a bad part in our heater. Tom came out the second day and fixed us right up. Bellows did an awesome job. Thank you.

via Google
Shawn Horton

Bellows always makes it happen with ease and perfessionalism.

via Google
Donna Steinbach Bousquet

Very happy with the technician and the work. Best part is that the tech likes his job and the company that he works for. Nice to hear in this day and age. Keep up the good work Bellows. Happy employees tend to be good employees.

via Facebook
Anthony Rhoades

Bellows is by far the best plumbing in Santa Cruz. I’ve used them a bunch during the remodel of our home and several times in a pinch when we’ve had a couple small leaks. The standard prices are reasonable and their customer service and …

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via Google
Mary Tavella

They do a great job of notifying you on times they will arrive & if any changes they let you know that also. Men have all been very pleasant & seem to know what they are doing.

via Facebook
Kathie Dettmer

I was amazed how responsive they were when my system stopped working, even sending a technician on Sunday. That person was able to find and correct the problem!

via Facebook
Carol Augustus

Quality work, very responsive, fair prices

via Facebook
Chris Schrader

Had Derrick and Chris do some electrical work under the house for sump pumps and install some outdoor lighting. Nothing to do with HVAC. They did a great job, were very friendly and helpful, and the end result looks great. They also did …

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via Facebook
Westmont Place Townhomes

Great customer service and knowledge! 🤙

via Facebook
Elaine B

Kudos to Mike for a great service call. Thanks.

Lanie Saunders

I recently bought a manufactured home and the water pressure was super low, ~20psi. Industry standard is like 50psi so it was pretty dismal. I called around to a couple places and was kinda confused as to what exactly I needed to get the …

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Response from business owner

Thanks for your awesome review Lanie, we really appreciate it!

via Facebook
Debbie Bredenfoerder Krantz

Excellent service and dependable

via Facebook
Alisa Merlin

They were responsive, friendly and professional. I can’t wait to get the work done. I’ll let you know how it goes.

via Facebook
Donna Sarkes Fortina

I was impressed with Carl and how professional he was when he came out to give me an estimate on my furnace. He also checked out my water heater which needs to be replaced, at the same time. I am going with Bellows plumbing and heating for…

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Response from business owner

Thank you so much, Donna, for taking the time to give us a 5-star rating and leave us such wonderful feedback! We truly appreciate this.

via Facebook
Carl E Primavera

Prompt, professional service, would recommend to anyone

Response from business owner

Thanks so much Carl for the amazing review! Greatly appreciated.

via Facebook

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