Reviews
Perfect 5-star service is our goal!
We hope you are delighted with the work we do for you. Most of the time we hit the mark when it comes to customer satisfaction but on occasion, we slip up. We carefully review all customer feedback among management and discuss with our team during weekly meetings. While the below customers had a five star experience, if you did not, then please allow us the opportunity to serve you and help resolve your issues by calling us at 877-477-7151 or contacting us here.
Please share with us what you liked or did not like about your recent experience with Bellows. Your comments will be sent directly to ownership for immediate review. Thank you for taking the time to provide us with your valuable feedback. We appreciate each and everything that you have to say and take it all very seriously.
Bellows Plumbing Heating & Air Testimonials and Reviews – North Bay
Customers in the North Bay love Bellows on Google, leave a GOOGLE review here.
Bellows Plumbing Heating & Air Testimonials and Reviews – South Bay
Customers in the South Bay love Bellows on Google, leave a GOOGLE review here.
Within two weeks of having my crawl space HVAC ducts flooded, Bellows installed a new heat pump system for my upgrade away from a gas furnace. Everyone was super professional and friendly. The install crew were very conscientious working …
read moreGreat to hear the installers were respectful of your wishes to keep the home clean, as well as the placement aesthetics. Appreciate the love, Heidi! Enjoy your new heat pump system!
Jeff at Bellows had done various HVAC work on my house and is amazing. Always very prompt, professional, and helpful. Never had to deal with an upsell either. Definitely had a genuine passion in his work and ethics.
Passion! What a great way to describe Jeff, we agree. Thank you, John!
Bellows installed a mini-split heat pump system for our all electric house. They were very easy to work with, responsive to our calls, prompt with scheduling, kept us informed, and bent over backwards to meet our needs. There was a noise …
read moreThank you for this public feedback Mark, we appreciate yours and your wife's patience while we relocated the unit away from your bedroom. We are grateful for your business!
We had Jacob, Noah and Jorge come out for two days to dig up a broken sewer line and replace it. They were extremely professional, went above and beyond to communicate the progress of the job and showed pictures of the before and after. I …
read moreSo glad to hear the plumbing team was able to help you quickly during the crazy rain storms, thank you for this review and your business, Nick!
Bellows customer service and work from start to finish were professional, smooth, and sound. Two water heaters broke simultaneously at a duplex. Bellows replaced both water heaters within two days of providing me with the estimate. I highly…
read moreThank you, Desiree! We will be sure to share this review with our plumbing manager and his team!
We've used Bellow's for several things (water heater installation, clog repairs, etc.) and they are always super professional, knowledgable, and efficient. We'll never go anywhere else!
Love that we have been able to service your home multiple times and you're happy with the results. Thank you for this review, Nicole!
Bellows staff was so responsive! I was told by another company that it would be a month before they could replace my heater. Bellows was there the very next morning and I had heat by 10 am! Could not be happier!!
This is great to hear Andrea- We do the best we can when it comes to an emergency like yours!
I can't state enough how amazing Mike Murrows and Bellow's technician, Jen, were in our dealings with a sewer lateral inspection at a condo complex. They were so helpful. Mike made many phone calls & emails to the county program on our …
read moreAppreciate you sharing this rating and review Richelle! Mike, Jen + team are simply the best.
We had an emergency and Bellows was on the spot within an hour. They sized up the situation, gave us good options and helped us resolve it in a smart and cost-efficient way without taking bad shortcuts. I highly recommend them, in …
read moreWe are always happy to be there to help when you need it and are so glad it was Patrick in particular!
Thanks for installing new water in the house. It helped improve water pressure and brought hot water to the fixtures much quicker. I appreciated your high quality, professionalism and timely response. I'd definitely consider Bellows again …
read moreYou are so welcome! Thank you for choosing Bellows and for this review.
Michael was great! He was quick to spot the cause of the problem with our gas wall heater and then he thoroughly checked out the entire unit and all the connections.He was also really cool about explaining what he was checking and what they…
read moreSo great to hear that Michael was able to resolve your issue Robert and explain all that he did! He loves what he does and it shows.
I got same-day service and the technician that came was very helpful and my kitchen drain was working again. But I paid twice what I thought would have been reasonable. $441 was my bill — $150 for someone to come at all, and the rest of the…
read moreThank you Susan for the feedback on the work done and the pricing, we will look into it to ensure you were priced correctly! Thank you for your business.
I would give Jennifer & Mike ten stars if it allowed me to. These two saved me a huge headache and solved my problem within 24 hours after another plumber worked on it for over a week, resulting in more issues. Jennifer & Mike are both …
read moreWe agree! Jennifer is hilarious and both she and Mike are very easy to work with. Thank you for this kind review and for your business.
Jeff was terrific and knew what to do, also polite.
We are waiting for the installation, so the review seems a bit premature. Thus far, both the sales person, Perry, and the project manager, Russel, were professional, friendly, knowledgeable and helpful. Perry was able to clearly explain …
read moreThank you Donna for sharing your experience with us so far! Our goal is to take care of our customers every step of the way.
Patrick was great. He checked every possible reason for a very high water bill. We determined the City has a faulty water meter. He even referred me to a sound detection specialist who confirmed Patrick’s observations. To top things off…
read moreThank you Sharon! We will be sure to share with Patrick and his manager.
Incredible response time, very friendly and professional staff. The Bellows team went above and beyond to ensure this problem was fixed in a timely manner, will be using them for all our plumbing, heating, cooling, electrical needs in the …
read moreThank you so much Casey for all the positive feedback you shared! Customers are our priority and I am happy we were able to help you out.
Everyone that came to our home from the salesman to the installers were very knowledgeable,professional and respectful of our home during this process. The installers Matt,David and Jesse did an excellent job! They kept us informed of each …
read moreThank you Linda- Happy to see you were in great hands with the team and hope you enjoy your newly installed system!
Steve was terrific! He called and told me he would be here in 45 minutes, and he was. He looked over our furnace. Ran some tests. Explained the problem we called about was common (and they don't put the problem device on newer models) so …
read moreGreat to hear Leo! Appreciate you taking the time to share your 5-star experience.
Bellows goes beyond professional, excellent service and personable and they are lucky to have Jeremy representing their company He was meticulous in his work and he answered all of my questions including my questions about their BAM Program…
read moreJeremy is one of the best and one of our longest standing team members! He I definitely meticulous, hard working and kind. Thank you, Tamara!
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read moreMy new home had a large horizontal sewer line that needed extensive repair. The Bellows bid was by the prior owner and 2 months old and I did not get a better one. When I called Bellows the technician remembered my house and was happy to be…
read moreThis is great, thank you! Jennifer truly is one of the best of the best, we agree. Thank you for leaving this public feedback. We are grateful for your business!
I had a tankless water heater problem they did a excellent job helping me . Tried two other companies they didn’t even show the day they said they would . I will always be a customer thank you very much 4 days without hot water wasn’t fun .
Thank you, Brent! No hot water is definitely difficult, thanks for working with Bellows!
We have used Bellows twice for ac repair. Both times the repair techs have been professional, knowledgeable, courteous, and fixed the problem quickly with no up selling or high pressure sales to upgrade our equipment. The last time our…
read moreThank you Scott, glad to see that Steve was able to help you out. It has been HOT in Santa Cruz lately!
I was visiting at a family home on cherry avenue in Capitola august 17th when the toilet needed to be replaced. A huge shout out to Justin and Joseph for outstanding service and over the top courtesy and professionalism. A superb job well …
read moreThank you Lana for sharing- we are so happy to hear we left such an impression!
I was surprised at the same day service that I received. I know that may not always be possible, but they professionally let you know when they will arrive for service. They call before arriving and send a picture of the service …
read moreWow Vernon- thank you for taking the time to share your feeback. We do our best to offer customers same day service and when it works out we are very grateful. We have come a long way and put a lot of effort into our communication with customers. We are family owned and all part of this community so standing behind our work and reputation is a must. We look forward to serving you again!
Bellows was responsive from first call, always on time, gave a text to let me know when technicians were on the way. I had originally contacted them for an install, but when their electrician was here for the estimate, I asked about other …
read moreYes, we do all sorts of fun thing including plumbing , furnace, AC, heat pumps, electrical, sewer, boilers, the list goes on! Thank you for choosing Bellows to take care of your home! We are grateful for your business.
So far I just had my initial consultation and I was super impressed by how thoroughly Nathan communicated my options. I felt educated without being talked down to. Excited to use the company for a ton of work em we need to get done!
Thanks for the review Julia, we hope we get to work with you again!
Completely happy with our service!
We just purchased a new home and had trouble with our ac system. Our repair person Steve quickly uncovered a wiring problem, fan speed and replaced a fuse. He took the time to show us our nest thermostat …
read moreThank you Rebecca for the feedback about Steve, we are happy to hear it all went well!
We’ve used Bellows a few times. They were one of the only companies who would come out and do a small job for us which resulted in them installing a mini split system in our house. They did an excellent job and are always super responsive. …
read moreThat is so great to hear Nicole! We are very thankful Josh is part of the team and look forward to building our relationship with you.
Fantastic team! Mike and Candace are very communicative and customer oriented. They did a great job repairing our sewer lateral and the landscaping looked just as great as it was before the major repair. I would definitely recommend this …
read moreOh this is wonderful Lilly! We are always looking forward to serving our customers in the best way.
Nick,
Thanks for your help yesterday, you were a joy to work with.
The shower work-around works great and allows us to use it while waiting parts we appreciate your help. With Terrys’ recent handicap your thoughtfulness has been more …
read moreThanks Ken for acknowledging Nick's hard work and commitment! He is fond of all his customers and a big heart to help.
Bellows installed a high end water softener. It was a tricky installation. As usual, the end product exceeded expectations. Very clean installation. We’ve never regretted using their recommended units: Water heater, furnace, and now water …
read moreThanks for this review, Bryan. We appreciate that you took your time to leave this review and noted it was a tricky install! Job don't always go smooth, but as you said, we will always stand by our work!
Professional work and extremely knowledgeable crew. In time service and kept us in the loop every step of the fix. Fix took 2 days but crew was friendly and informative.
We work hard to get the job done as smoothly and professionally as possible- Thanks so much Manoj for acknowledging the teams efforts!
Local business and next-level professionalism. Friendly, respectful staff. Always kept me informed on next steps. Bonus points for texting me the name and photo of the person coming to my house. So thoughtful of customer safety! I’ve …
read moreThank you, Clare! Glad to see you like our use of technology to keep customers informed who is coming and when. We appreciate your business!
The company is extremely responsive and kept me up to date with all the schedules. The technicians (Mike U + another team member) where very professional and extremely attentive. They explained exactly what they are going to do. I couldn…
read moreThanks, Ali! We love to hear that you couldn't be happier with the end result. Thank you for taking the time to leave this feedback, we appreciate it!
Both myself and the pres. of our HOA, want you to know that we were completely satisfied with Mike, he was so knowledgeable about what we needed to satisfy the County. We feel he went above and beyond for us. He answered all of our …
read moreWe had a great experience working with Jennifer from Bellows. She was very professional, personable and worked efficiently to get the job done. She explained the job that needed to be done and answered all our questions. Highly recommend …
read moreI just finished having a floor heater in my old home replaced with forced air heating system, as well as the installation of a whole house dehumidifier, and a bathroom fan.
I can't say enough about how happy I am with the installation and …
read moreThank you so much Robert, we appreciate your detailed feedback and for the multiple shout outs to our team. We aim to do our best everyday and it makes us so happy when we hit the mark. Thank you again!
Complete drain pipe replacement was handled very professionally and timely. The project included putting back deck boards and under-sink wall panels, which were restored to a better-than-previous condition. Highly recommended!
So happy to see your feedback on the work- appreciate it!
Difficulty coordinating with Archon for final inspection date from city.
HVAC was installed two months ago.
Failed first city inspection two weeks ago, no idea yet when deficiencies will be corrected or when next city inspection will be.
Hi Donald, Thank you for sharing your feedback. I will have the inspection coordinator reach out to you shortly. Warmest Regards,
It began with an emergency call because of a plugged toilet and got more complicated after that. Turned out to be a root ball in the pipe. After investigating the pipe for cracks, it was the flange that was damaged, not the pipe. That …
read moreThank you Donna! We will be sure to share this feedback with Hector and his manager. We are grateful for your business!
Michael Podielski did an excellent job of diagnosing our heating system problems and did what he could to get it in working order. He ordered a needed part which he will return to install once it arrives. We are very grateful for his work …
read moreThank you, Pina! We appreciate the praise and kind words for Michael. Thank you for your business.