Bellows Plumbing, Heating & Air, Inc. dba Bellows Plumbing, Heating, Cooling & Electrical

Privacy Policy

Effective date: 02.27.2026

This Privacy Policy explains how we collect, use, and share personal information, and the choices you may have.

1. Scope

This Policy applies to information collected through this website and related online services, including forms, scheduling, and messaging.

2. Personal information we collect

We may collect the following categories of personal information:

• Identifiers, such as name, email address, phone number, postal address, and account identifiers
  
  
• Customer records and service information, such as services requested, appointment details, communications, and notes you submit
  
  
• Commercial information, such as records of services requested or purchased
  
  
• Internet or network activity, such as pages viewed, clicks, device identifiers, browser type, and IP address
  
  
• Approximate location, such as general location derived from IP address
  
  
• Audio information, if you call us and calls are recorded where permitted and disclosed
  
  
• Inferences, such as service preferences based on interactions with our website and communications
  
  

Your current privacy policy describes the use of cookies and similar technologies for tracking and advertising. 

3. Sources of information

We collect information from:

• You, when you submit forms, request service, schedule appointments, or contact us
  
  
• Your devices and browser, through cookies and similar technologies
  
  
• Service providers and partners that help operate our business systems, including scheduling, CRM, analytics, advertising, and communications tools
  
  

4. How we use personal information

We use personal information for purposes such as:

• Providing and managing services, including scheduling, dispatch, customer support, estimates, and billing
  
  
• Communicating with you about your requests, appointments, and services
  
  
• Improving our website, services, and customer experience
  
  
• Marketing and advertising our services, where permitted
  
  
• Detecting, preventing, and investigating security incidents, fraud, and abuse
  
  
• Complying with legal obligations and enforcing our agreements
  
  

5. Cookies, analytics, and advertising

Our partners and we may use cookies, pixels, tags, and similar technologies to:

• Operate the site and maintain functionality
  
  
• Measure performance and understand usage
  
  
• Deliver and measure advertising, including remarketing
  
  

Choices:

• You can control cookies through your browser settings and device settings.
  
  
• If we implement additional tools, such as a cookie preference center in the future, we will describe them here.
  
  

6. How we share personal information

We may share personal information in the following ways:

• Service providers. We share information with vendors that perform services for us, such as hosting, scheduling, payment processing, analytics, customer support tools, and communications platforms. They process information only to provide services to us.
  
  
• Advertising and analytics partners. We may share information collected through cookies and similar technologies for analytics and advertising measurement and effectiveness.
  
  
• Legal and safety. We may disclose information to comply with law, regulation, subpoena, or court order, and to protect the rights, safety, and security of our customers, employees, and business.
  
  
• Business transfers. We may disclose information in connection with a merger, acquisition, financing, or sale of assets.
  
  

We do not sell personal identification information for monetary consideration.

7. Text messaging and phone number data

If you opt in to receive SMS or MMS messages from Bellows:

• We use your phone number to send customer care and marketing notifications, depending on what you opted into.
  
  
• Message frequency may vary. Message and data rates may apply.
  
  
• You can opt out by replying STOP. You can request help by replying HELP.
  
  
• We may share limited information with service providers that help us deliver messages and operate our systems, including ServiceTitan, solely to provide messaging services and related business operations.
  
  

Phone number sharing restriction for messaging: We do not sell your phone number. We do not share phone number data, message content, or SMS opt in information with third parties for their marketing or promotional purposes.

Revocation and opt out timing: Federal rules require honoring revocation requests made in any reasonable manner within a reasonable time, not to exceed ten business days from receipt. 

8. Data retention

We retain personal information as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

10. Your rights and choices

Depending on where you live and applicable law, you may have rights regarding your personal information, such as:

• Requesting access to personal information we have collected about you
  
  
• Requesting deletion of certain personal information
  
  
• Requesting correction of inaccurate personal information
  
  
• Opting out of certain processing, including the sale or sharing of personal information for cross context behavioral advertising
  
  

California-specific information:

• California residents have the right to opt out of sale or sharing of personal information, including via user enabled global privacy control signals in some cases, and businesses cannot sell or share personal information after receiving an opt out request unless the consumer later authorizes it again.
  
  
• If we are required to process a valid opt out preference signal, we will process it in accordance with applicable law.
  
  

How to submit a privacy request:

• Email [email protected]
  
  In your request, describe what you want to exercise and include enough information for us to verify your identity.
  
  

11. Children’s privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to this Policy

We may update this Policy from time to time. If we make changes, we will post the updated Policy on this page and update the effective date.

13. Contact

Bellows Plumbing, Heating & Air, Inc. 

Email: [email protected] 

Phone: 1 877 477 7151 

Address: 2652 Research Park Drive, Soquel, CA 95073